Privacy Policy

1. EFFECTIVE

This privacy policy takes effect on October 21, 2019 and conforms to the Data Protection Act 2018 (DPA 2018) effective 23 May 2018 which supersedes Data Protection Act 1998. DPA 2018 supplements the EU General Data Protection Regulation (GDPR) effective 25 May 2018.

 

2. DATA CONTROLLER

The data controller responsible for the collection of data is:

     Wet Wall Depot Ltd
     Block 3, Unit 1-4
     River Place
     Kilbirnie
     KA25 7EN

     T. 01505 684888
     E. info@wetwalldepot.co.uk

Wet Wall Depot is a limited company with:
• Company registration number SC613432
• VAT number 330123856

 

3. INTRODUCTION

Wet Wall Depot Ltd is fully committed to the security and protection of your data whether personally identifiable or otherwise. This policy sets out why and how we process different types of data that we may collect, store and use while you:

• Visit this website "wetwalldepot.co.uk"

• Conduct any communications with us in person or using telephone, postal, electronic or any other correspondence means

• Visit any of our in-store showrooms

When you interact with us during any of the above, you are accepting and consenting to the meanings and data protection principles of our privacy policy

 

4. DATA WE COLLECT

We collect, process, store and use data for the purposes of fulfilling our services to you. In some cases data can be "personally identifiable" meaning data could in some instances be used to identify a person as stated within GDPR (European Union - General Data Protection Regulation).

Data you pass to us - 

Some data is an essential requirement if we are to provide typical services to you whether in-store or online.

This data could include information which is "personally identifiable" such as your name, home / delivery address and email address etc.

Typical services may include but not limited to:

• Accepting and fulfilling an order you have made to us
• Instances where a delivery forms part of your order
• Customer account
• Customer enquiry
• Comments (website)
• Newsletter signup

Data we collect automatically -
Our website collects some data automatically whenever you visit. This is standard practice. One of the most relevant pieces of data is the IP address you access our website with. An IP address is a unique code issued to you by your internet service provider (ISP) and acts as a digital passport.

In some cases an IP address can fall under the "personally identifiable" category. We encrypt your IP address whenever we store it within our database which renders it unreadable to anyone outside our own system.

Other data we may collect automatically which is not "personally identifiable" may include but not limited to -

• Logging data and device information (Could include type of device you use when visiting our website and the time of that visit)
• Location of visitor (Help us provide localised services)
• Record of previous visit to website and browser habits etc

This type of data is more technical than personal and helps us conduct troubleshooting, data analysis, testing and research of our own systems to improve delivery of services to you which may include but not limited to:

• Greater security (Build up visitor presence with us)
• User experience (Could provide more relevant products to customers quicker)
• Analytics (Allow us to measure visitor metrics)

 

5. SHARING DATA

To perform some essential functions, we may share "personally identifiable" data with third parties who provide us with essential services.

All third party service providers process data securely and adhere to Data Protection Act 2018 (DPA). Third party providers to us are typically providing services such as but not limited to:

• In-store POS (Point of service) provider (ONLY if you have a registered account with us)
• Payment service providers (Taking card payments in-store or on our website)
• Website host (Where orders are placed and or card payments are taken)
• Email service providers

Card payment data -

We do not accept, store, process or transmit any cardholder data on our own systems. Any card payments made to us whether in-store or online are handled by our card payment processing providers who are PCI compliant.

Our providers process card payments under "The Payment Card Industry Data Security Standard (PCI DSS)" while processing your personal data under Data Protection Act 2018 (DPA).

Analytics data -

We strive to provide a continually improving first class service to customers. Knowing our customers is key to this.

These services allow us to measure, analyze and understand how our customers use the site.
By utilising these services, we can identify ways to improve our services to you and enhance your visit(s) to our website.

Analytics service providers:

Google Analytics

• Terms of Service - https://marketingplatform.google.com/about/analytics/terms/gb/
• Opt out - https://tools.google.com/dlpage/gaoptout

Typical data collected by our analytics providers may include but not limited to your:


• IP address
• Location (Accuracy determined by device and location settings)
• Mobile carrier (EE, Vodafone, Three etc)
• ISP (Internet service provider)
• Device operating system

The software used to provide analytic services is independent of our website software. We manually place "cookie" software snippet(s) provided by our service partners onto our website. The cookies are activated and instantly act as markers to capture visitor data including site navigation and browsing patterns etc. Cookies and their deployment are explained within our cookie policy

 

6. MOVEMENT & STORAGE OF DATA

Some data we collect from you may be transferred and stored in locations outside of the EAA, (European Economic Area). This is typically a service provider such as our website hosting. By submitting your data, you agree to transfer the data, as well as the processing and storing of your data. 

 

7. SECURITY:

We use industry standard secure pages to provide our website to customers. The transmission of information via the internet is not always perfectly secure. Although we do our utmost to protect your data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Data held on our secure servers is encrypted to the highest possible standard currently available that renders data unreadable to anyone outside own own systems. While we take every step possible aimed at the highest level of your data security, we accept no liability for any data breach caused by any of our third party service providers.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

8. YOUR RIGHT OF ACCESS:

You have a right to ask us whether we are using or storing personal information relating to you.

     • What personal information we have about you
     • How we are using it
     • Who we are sharing it with
     • Where we derived your data from

To request this information please contact us at any of the following contact points:

     Subject Access Request
     Wet Wall Depot
     Block 3, Unit 1-4
     River Place
     Kilbirnie
     KA25 7EN

     T. 01505 684888
     E. info@wetwalldepot.co.uk (Subject - "Subject Access Request")

 

9. UPDATING POLICY

We reserve the right to update this policy at any time without any notice. The date of effect of any current policy will be listed under header "EFFECTED FROM" within any privacy policy we provide.