Terms & Conditions


The following definitions apply throughout these Terms and Conditions of use and sale:

  • "us", "we", "our" or "Wet Wall Depot" refers to ("Wet Wall Depot Ltd").
  • "items", "order items", "goods" or "products" refers to the physical products that we make available for sale on our website and in our stores
  • "third parties" refers to any individual or organisation that has no direct connection with a contract between you and us but who might be affected by it
  • "site" or "website" refers to ("wetwalldepot.co.uk").
  • "other online channels" refers to external online platforms we use to sell our products including but not limited to google, ebay, amazon, gumtree and facebook.
  • "you", "customer", "buyer", "account holder" refers to anyone who uses and or places an order for purchase on our website.
  • "terms and conditions" refers to ("Terms and conditions of use and sale").

    When using and or placing an order for purchase on our website, you are agreeing to our terms and conditions, privacy and cookie policies. If you do not agree to these terms and policies, you may not use this website or place an order.

    We reserve the right to occasionally modify, alter, or update these terms and conditions. By accepting these terms and conditions, you agree to be bound by such modifications, alterations, or updates as being acceptable.


    The content of our website and other online channels is for your general information and use only. It is subject to change without notice.

    This website uses cookies. To understand what cookies are and how we use them, please view our cookie policy here.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website and other online channels for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on our website and other online channels is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    This website and other online channels contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    By using this website and other online channels, you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this website.


    Prices and availability of goods on our website and other online channels are subject to change without notice.

    Every effort is made to ensure all images, descriptive matter, specifications and advertising on our website and other online channels are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always try to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

    If we discover an error in the price of the goods you've ordered, we'll contact you to inform you of this error and give you the option of continuing to purchase the goods at the correct price or cancelling your order. We won't process your order until we have your instructions. If we're unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and could have been recognised by you as a mispricing, we don't have to provide the goods to you at the incorrect (lower) price.

    We reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

    This in no way restricts or limits your ability to return the goods in line with our returns policy

    There is a risk when ordering goods if you plan to store and install at a later date. Some of our products have a "batch number" attached to their packaging. This number indicates what line of manufacturing the product was manufactured on. This can result in colours of goods appearing slightly different from one manufactured batch to another. Every order we dispatch will carry the same batch number for that particular order. We accept no responsibility for:

    • Matching exact goods when customers purchase a particular product in separate orders
    • Providing identical product batch numbers should our line of stock be replenished


    We remind customers that our products can be viewed in person at one of our showroom stores prior to placing an order


    Before placing your order please ensure that you have read and meet our terms and conditions and are satisfied with them.

    Orders are only accepted within England, Scotland, & Wales.

    If we accept your order, we will send you a confirmation of this by email. The email once received constitutes a contract between us to sell the goods you have ordered, subject to these terms and conditions. You should retain this confirmation email for your records. We always endeavour to meet the requirements of your order, there may be circumstances following confirmation where we are unable to dispatch goods due to unavailability (of which we were not aware at the time of confirmation of the order). If that is the case, we will notify you as soon as possible and will refund the money to any card used for payment or credit your customer account if applicable and your preferred refund. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card.

    We reserve the right to cancel any order if we determine information provided to us by a customer during the ordering process is false or misleading. False or misleading information provided by a customer can be typically but not limited to personal, billing or shipping address information.


    All prices advertised are inclusive of UK VAT where applicable.

    We accept cash and all major credit and debit cards as payment methods in our stores. Our website accepts all major credit and debit cards through Stripe and also provides for you to use your accounts with PayPal, Amazon Pay and Klarna as payment methods.

    We reserve the right to make adjustments to the price of goods stated on the website and other online channels from time to time to take account of any increase in our suppliers' prices or an increase in any taxes or duties.

    The price of all goods is shown on the order page when you place your order. Payment for goods is required before any goods are dispatched. Where payment has not been received (including a rejected payment card by issuer), we are under no obligation to dispatch any ordered goods to you. An invoice is sent to you by email as part of the order confirmation we send to you. You can also review and print these invoices at any time by logging in to "Sign In" section of our website. You should retain copies of the invoices for your records.


    We Deliver:

    • Only within mainland Scotland. Our delivery map, guide times and costs are available to view here.
    • To nearest and safest kerbside. Our delivery personnel will not enter an address property except for a prior arrangement to otherwise is agreed to by us on request and within our guidelines set out in this section
    • Within regulation 30 days after the order was sent, unless otherwise agreed

    We reserve the right to periodically use third party delivery companies to deliver goods. They may not deliver inside an address property and will deliver only to nearest and safest kerbside.

    We make every effort possible to deliver goods within any guide time we may provide to you. While we make every effort to deliver goods as per your order and delivery confirmation, circumstances out with our control may affect our ability to deliver as stated in a delivery confirmation. In the event of a delayed delivery we will attempt to contact you as soon as possible and take steps to minimise the effect of a delay. We shall have no liability for delays.

    We reserve the right to cancel any delivery and or order if the following conditions are not met or provided to us by you:

    • Correct delivery/shipping address
    • Guarantee that a person (whether yourself or nominated person) will be present at the delivery address at the time of delivery and be capable of accepting, inspecting and signing for goods whilst ensuring none of your items are missing or incorrect
    • Suitable and safe passage to deliver your order items. This includes but not limited to reasonable gradient of entry and ground surfaces that are safe to walk over while carrying goods
    • Prior notice of any impediment at or near delivery address that reasonably could or would result in delivery experiencing delay such as but not limited to an address being located in a flat, along a lane or unreasonable distance from nearest and safest position a delivery van can park
    • Indemnity against any damage caused by our delivery personnel who are at your request entering inside an address to deliver goods

    Once customer has received goods we relinquish responsibility of any damage or loss to delivered goods. Customer statutory rights are not affected by this

    We strongly advise you not to book your installers or engage in any preparatory work until in full receipt of your goods.

    If any item is out of stock we will contact you to advise of the expected delivery date.

    If your order cannot be successfully completed due to you being unable to accept the goods on the date agreed, then a delivery charge may be applicable. This cost would be charged to you.

    If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait.

    We must be advised of a change of delivery address or circumstances of delivery no later than 3pm the day of business before due delivery date. This excludes weekends. For example, if delivery date falls on a Monday, we must be be advised the previous Friday before 3pm. Any change will remain subject to our delivery map, guide times and cost.

    If you fail to meet or provide all or part of the above, we can cancel your delivery. In the event of a cancelled delivery, you will bear the cost (at initial delivery cost) for any additional deliveries for said order. Failure to bear cost of additional delivery for said order will automatically cancel the delivery. We do not refund any delivery charge we have taken which is in line with our cancellations and returns policy which you can view here



    • Showroom Stores: 7 days after your order was placed
    • Website: 14 days starting next day after your order items were received

    In the event you are not entirely satisfied with goods you purchased from us, you can return the goods to us in their original packaging within the above returns time frame. You will pay the cost of returning the goods. We will provide you with a refund within 14 days of receiving the goods in their original condition. Any special offer or special order items are non refundable. Please note the customer takes full responsibility when returning any goods until we receive goods.

    ** Please note. Goods that have been removed from or had their packaging altered, cut or removed will not be refunded if order was placed at one of our showroom stores **

    Please send your returning goods to us at the following address:

    Wet Wall Depot
    Units 3-4, Empress Court
    PA15 4RW

    T. 01475 888835
    E. info@wetwalldepot.co.uk

    Receiving incorrect goods:

    If you receive goods that are not the goods that you ordered, please contact us immediately or within 7 days. We may ask you to return goods in their original condition within their original packaging.

    We will issue a refund within 14 days of receipt of the returned goods. The customer shall bear the initial cost of returning goods to us. Once goods are returned to us in original state and packaging, we will reimburse you the cost of returning the goods to us. Please note the customer takes full responsibility when returning any goods until we receive goods.

    If your goods have arrived damaged or faulty:

    If any goods have been damaged in transit or are deemed faulty, we may ask that you send us photographic evidence of all damaged goods and their packaging. We will issue replacement of goods subject to availability. No claims can be processed without all of the photographic evidence requested. No claims can be processed for goods that have been signed for as received in good condition. All damages must be notified within 7 days. All goods must be checked for any obvious damages before signing.

    Cancellation by us:

    We reserve the right to cancel an order in the event we have insufficient stock, do not deliver to your area or a price has been listed incorrectly. In this instance, we will notify you by letter or email. Within 7 days of your order, we will credit any monies taken by us to the card that was used to make the original order.

    We reserve the right to cancel any order if we determine information provided to us by a customer during the ordering process is false or misleading. False or misleading information provided by a customer can be typically but not limited to personal, billing or shipping address information.


    All goods supplied by us come with standard 12 month warranty (excluding accessories and perishable goods)

    Our LVT Click flooring range comes with extended warranty

    • 10 years residential
    • 5 years commercial

    In cases of misuse of, lack of maintenance of or improperly fitted goods, all warranties are voided.

    Products not supplied by us are referred to manufacturers warranty.


    We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. In no event shall we or our officers, directors, employees, agents or subsidiaries be liable to you under any contract formed under these terms and conditions:

    • Where you are a business, to any business for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, any injury to business reputation or any losses that are not reasonably foreseeable by both us and you at the time of the contract
    • Where you buy as a consumer, these terms and conditions and our returns policy will not affect your rights under law which cannot be otherwise excluded.
    • Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence, for fraud of fraudulent misrepresentation, or for breach of your legal rights in relation to the products

    In cases of misuse of, lack of maintenance of or improperly fitted goods, all warranties are voided.

    Products not supplied by us are referred to manufacturers warranty.


    All trade marks reproduced on this website which are not the property of, or licensed to us are acknowledged on the website to their respective owners.


    This website and its content is copyright of Wet Wall Depot Ltd © 2019. All rights reserved

    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    • You may print or download to a local hard disk extracts for your personal and non-commercial use only
    • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

    You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


    This contract will be governed by the laws of Scotland. Parties to the contract submit to the jurisdiction of the Scottish court system


    Your statutory consumer rights are not affected by these terms and condition in full or in part


    Wet Wall Depot Ltd is a limited company registered in Scotland with company number SC216744 and registered office at Block 3, Units 1-4, River Place, Kilbirnie, KA25 7EN

    Wet Wall Depot Ltd is VAT registered with number 330123856